Crush your Call Center Representative interview questions with our guide
Call Center Representative Interview Questions
Call Center Representative interview questions and answers – Although call center responsibilities vary a little from company to company (inbound calls versus outbound calls, for instance), the essential requirements for this position are the same nearly everywhere. Candidates for this position should have exceptionally strong written and verbal communication skills. They should be able to listen closely to their customers and record conversations in accurate detail. They should also be able to solve problems efficiently while maintaining a high standard of customer service. Previous customer-facing experience is very desirable for this role.
Candidates can be trained to have the desired hard skills for this position, e.g. handling multi-line phones. As a rule, it’s good if they are comfortable with computers, have some basic knowledge of databases, and can type at least 30-45 words per minute.
Exceptional call center representatives are good at working in teams. They respect and motivate their coworkers and can work together with them to achieve a common goal. They can work together to manage stress and turn to each other for day-to-day problem-solving. Use the following interview questions to discern these hard and soft skills in your candidates.