Field Service Technicians visit clients on-site to provide equipment maintenance, perform system upgrades or troubleshoot emergencies. They use their technical skills and product training to ensure the proper use of machines and electronic devices and to ensure client satisfaction.
To succeed in this role, your candidates need to be able to solve problems and explain technical details to a non-technical audience. Ask them to describe how they would troubleshoot a problem you usually encounter. If they can quickly come up with an effective solution or suggest something innovative, they’re probably a good fit for this position. In some cases, they won’t have sufficient information to solve a given problem. You can use situational questions to see how your candidates would approach ambiguous issues and how they would identify customer needs.
During your interview process, be mindful of the fact that your Field Service Technician is also the face of your company. These questions can help you identify candidates who are responsible and can work independently, with minimum or no supervision. You should also consider asking about their availability to work flexible hours and their ability to travel if those requirements apply to your company.