Hotel Concierge Interview Questions: Proven customer service or hospitality experience is critical for Hotel Concierge candidates. The actual hotel experience is even more desirable. If a candidate’s resume notes that they have concierge training, or that they’re an active member of their local concierge association, that is a good indication of their commitment to their career.
Interviews are the only opportunity you have to evaluate what can’t be trained and what can’t be found on a resume. A hotel concierge must love working with people. That’s non-negotiable. Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet. They must be willing to go above and beyond to meet the needs of their guests. Making last-minute dinner reservations, coordinating emergency medical appointments, and giving expert advice on local attractions should come easily to a great concierge.
To encourage candidates to speak at length about their hospitality and customer service experience, ask several open-ended and situational questions. Communication skills are important for this role, so listen closely to how effectively candidates express themselves. Problem-solving skills are also crucial, so if there are some common issues they encounter daily, use this time to see how they might handle that situation.