Waiter or Waitress interview questions and answers – Next to the actual food and beverages, the service provided by your waiters and waitresses will make or break your guests’ dining experience. Hire staff with a critical eye and determine the level of experience you need based on the kind of establishment you run. If you’re looking for more experienced waitstaff, you can add more situational questions. If you’re hiring candidates new to this line of work, you can ask other types of customer service questions instead. What’s most desirable for this role is customer-facing experience and experience with handling cash (point of sale systems, cash registers). Food safety training is a plus.
Excellent restaurant servers are outgoing and eager to please. They have great stamina and can be on their feet for long periods of time. They are knowledgeable about the menu and can upsell without being too pushy. And, they work well with teams. They’re friendly and can build strong working relationships with fellow servers, hosts, bartenders, cooks, and other colleagues at their restaurant. They should also be reliable. If they can’t make it to work, they should be able to give notice and find a substitute for their shift.
These questions are mostly situational and designed to encourage candidates to speak at length about any experience that is relevant to the position. You’ll get a sense of how personable they are, how well they explain themselves, and their motivations for applying to this job. In addition, you’ll find out how well they know the food and beverage industry.