Customer Care Executive Job at Virgin Landmarts – Virgin-Landmarts is a Nigerian Real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well as add value to individuals and organizations on a timely and consistent basis.
Customer Care Executive Job at Virgin Landmarts
Our core business includes Real Estate, Building Construction with modern architectural design, and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the real estate industry.
We are recruiting to fill the position below:
Job Title: Customer Care Executive
Employment Type: Full-time
The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by use of available software.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints.
Bachelor’s Degree in Mass Communication, Business Administration, Sociology, Economic , Public Administration etc.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Proven customer support experience or experience as a Client Service Representative.
Previous experience in Customer Service role an added advantage
Track record of over-achieving quota.
Strong phone contact handling skills and active listening
All Candidates must reside in Lagos.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “CUSTOMER CARE EXECUTIVE” as the subject of the mail