Customer Service Agent Job at Opay – (Hausa Speaker)

March 1, 2022
Application deadline closed.

Job Description


Customer Service Agent Job at Opay – OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. We combine Human excellence, expertise and technology together to achieve the best. Millions of users rely on OPay everyday to send and receive money, pay bills, and order food and groceries.

Customer Service Agent Job at Opay

Customer Service Agent Job at Opay - (Hausa Speaker)

We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.





OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the position below:

Job Position: Customer Service Agent Job (Hausa Speaker)

Job Location: Lagos
Employment Type: Contract

Job Description

  • A Customer Service Agents will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Also Apply for Product Manager Job at OPay Nigeria

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Must know how to speak HAUSA.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively