Customer Service Officer Job at Aristocrat – Aristocrat Clothing is a bespoke Clothing Brand that deals in Unisex, branded apparels, snapbacks, trads and caps. Famous for its distinguishing fairy tale style, ARISTOCRAT KIDS was established in 2013 and has already gained recognition as internationally emerging luxury children’s brand offering bespoke quality ready-to-wear and accessory collections for girls aged from 2 years to 16 years, each piece being made by a single tailor in ARISTOCRAT KIDS Atelier.
Customer Service Officer Job at Aristocra
In 2016, ARISTOCRAT KIDS introduced its exclusive ROYAL BABY line dedicated to new-born babies, both girls and boys from 0 to 2 years.
We are recruiting to fill the position below:
Job Position: Customer Service Officer Job
Job Location: Lagos
Employment Type: Full-time
- Manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- High School Diploma, General Education Degree or equivalent.
- Applicants must live within the environ
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job position as the subject of the mail.