Employee Relations Manager Job at Etsy

March 11, 2022

Job Description

Employee Relations Manager Job at Etsy – Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.’s ‘house of brands’ portfolio has expanded to now include four individually distinct ecommerce brands — Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Employee Relations Manager Job at Etsy

Employee Relations Manager Job at Etsy

Employee Relations Manager Job Description

What’s the role?

Do you find happiness in joining forces with leaders to help them navigate complex and intricate situations? If so, this could be the ideal match.

We are looking for an Employee Relations Manager to help Etsy establish and maintain processes to fairly and confidently navigate complex employee relations situations.

The Employee Relations Manager will help navigate complex ER situations and lead investigations as they arise. You will partner closely with HRBPs, Employment Counsel, Communications, Diversity, Equity & Inclusion and others to help navigate challenging situations, while demonstrating objective decision making and deep subject matter expertise.

**Please note, this is an Individual Contributor role with no direct reports at this time.**

This is a full-time position reporting to the Director, HR Business Partner. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy .

What’s this team like at Etsy?

This is a new role to Etsy and this person will help define and build the employee relations team at Etsy while helping to implement & maintain a new case tracking system.

This role will work closely with the HR Business Partner and Employment Counsel teams.

What does the day-to-day look like

Reviewing, advising and resolving critical employee concerns and investigations, including interpersonal conflict, employee complaints, and allegations of harassment, discrimination, and retaliation in a timely manner.

Conducting complex and critical employee investigations along with our legal partners, including determining appropriate investigation strategies, leading witness interviews and any required document review, and determining findings and recommendations for appropriate resolution.

Partner with HRBPs, Legal, Communications, Diversity, Equity & Inclusion and others to advise and implement thorough investigations.

Where applicable, draft well-written investigation-related documents, including leader/HRBP talking points, written warnings and other documents with little supervision.

Collaborate with HRBPs and Managers to address performance issues and provide direction on next steps as needed.

Effectively and accurately maintains confidential ER data & documentation

Develop & iterate on existing employee relations policies and processes including performance improvement plans and investigations

Keep abreast of market conditions and guarantees adherence with all federal, state and local employment laws

Design and conduct multiple employee relations trainings for managers and leaders throughout the year

Implement & maintain case tracking system

Assist with the data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and prevention of ER risk.


Qualities that will help you thrive in this role are:

Minimum of 7+ years Employee Relations experience

Experience leading a wide variety of complex employee investigations with little supervision

Excellent decision making, problem solving, critical thinking and writing skills

Advanced understanding of employment and HR related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA, and FMLA.

Ability to handle highly sensitive and confidential matters with compassion and equity.

Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed

Ability to manage multiple projects with strong time management and prioritization skill

Additional Information

What’s Next

If you’re interested in joining the team at Etsy, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this for information related to Colorado’s Equal Pay for Equal Work Act.