Field Support Engineer Job – Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.
Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
Ensure sites are attended to within SLA.
Share relevant information with relevant teams including addresses, gaps and network issues
Respond to customer inquiries about products, work operations, etc. during field contacts.
Produce and maintain all records related to the assigned tasks
Perform preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc
Update dispatch with accurate information pertaining sites and customer feedback
Ensure quality is attained with reference to industry standards.
Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
Maintain integrity including management of customer premise, company Image and phone etiquette.
Share feedback on issues pertaining to the network and customer experience.
Qualifications, Skills & Competencies
First Degree in a relevant field of study.
Minimum of 5 years’ experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management .
A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification
Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
Considerable knowledge of design and construction practice on GPON fiber optic networks
Good knowledge of equipment and technologies like: