Global Application Support Manager (Partial Remote)

March 24, 2022

Job Description

Global Application Support Manager – As Global Application Support Manager , you will ensure industry-leading front-line support for a global client base, leading and growing a global team of support experts while creating a service management framework that meets the unique geographical, operational, and service delivery challenges of LayerOne, both internally and externally.

Global Application Support Manager

Global Application Support Manager (Partial Remote)

It is critical that applicants have financial markets experience and application-level expertise in Order Management, Portfolio Management, Risk Management, Treasury, Operational, and/or Accounting systems. Knowledge of financial markets instruments is also a must. Our platform supports clients trading in Equity, Fixed Income, Interest Rate, Currency, Liquid and Distress Credit, Mortgage, Cyrpto, and other markets. Successful candidates will have working knowledge of multi-asset-class system functionality.

What you will be doing:

  • Maintain ultimate responsibility for all our customer support flow, providing white glove service through timely and effective intake, management, and resolution of all customer queries
  • Lead, manage, and expand a team of dedicated support staff located across the globe
  • Develop and execute a strategy to scale and optimize the current support model to accommodate a rapidly growing, diverse client base across several continents
  • Drive change and lead continuous service improvement initiatives to enhance the client experience, utilizing international industry standards and best practices
  • Support, advise, and mentor direct reports as they each establish and drive new levels of performance and client satisfaction
  • Develop and maintain service delivery knowledge base, FAQs, tutorials, help guides, and other educational and training materials provided to end users
  • Collaborate with senior leaders and internal departments such as Technology, Product, Implementation, etc to increase visibility and communication as well as the delivery of exceptional solutions for clients
  • Promote a culture of continuous learning and develop a flexible workforce through senior-level agile leadership
  • Stay informed of relevant industry and regulatory changes impacting service management and reflect changes as needed
  • Perform reviews and provide regular feedback to the support team and individuals

What you will need:

  • Bachelors Degree in IT, Computer Science, Engineering, or a related technical field
  • 5+ years experience leading technical customer support in a fast moving environment with a global presence, preferably in a Financial Services setting
  • Experience supporting commercial EMS, OMS, PMS, Risk, and/or Accounting systems
  • Customer-first attitude with superb written and verbal communication skills
  • Experience managing a global team with the ability to get “hands on” when required, leading by example
  • Excellent problem solving skills with a strong, proactive solution mindset
  • Capable of setting strategic direction and encouraging others to deliver results to achieve that strategy
  • Strong sense of accountability for the quality and results of the support team
  • You have a continuous improvement approach and encourage and enable an agile way of working to deliver solutions for clients
  • You promote a culture of learning and agile operating model
  • Adept at managing multiple projects/initiatives (strong attention to detail and the ability to handle several tasks simultaneously)
  • Results oriented and innovation minded
  • Effective interpersonal and communication skills with an ability to switch seamlessly from strategic thinking to detailed analysis depending on subject and audience
  • An influencer and motivator
  • Appreciation of cultural differences globally

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Company details

Joined since: 03/04/2022

Located in: Zebulon, UNITED STATES

from this user


Job type: Full time

Available posts: 1

Location: New York City, NY,

Required experience: 5-10 years

Required studies: Bachelors Degree

Required languages: English

Start Date: 03/10/2022

Ending in : 36 day(s), 15:45:55

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About us

What niches do our recruitment services render?

We specialize in finding expert resources for our client’s hard-to-fill positions in the areas of Information Technology and Manufacturing which are our core industry focus. While addressing all recruitment efforts pertaining to Enterprise Resource Planning and general IT markets, Production, Quality, and C-Level sectors, within the core industry segments. Our goal is to help clients better search for talent in a more efficient approach. Brewington Exec Group will provide cost-cutting techniques that will improve the bottom line, our return on investment is making sure the cultural fit falls in line with our client’s expectations! Following strict protocols that aid the covid-19 standards that each of our clients has in place, as well as, creating an environment that is productive whether in a hybrid setting that has a mixture of onsite and working from home or being fully remote. Our methods of addressing on-the-fly issues have allowed us to stay one step ahead of our competitors. The team at Brewington Exec Group will continue to address the ongoing issues within the market sectors and bring fortitude in our methods of helping our clients find the ideal match for their company objectives.

How do our clients know the talent coming from Brewington Exec Group is the ideal match?

Evaluation, Evaluation, Evaluation! Our job is to make that process notably easier! The core of our recruitment process is building a relationship with the candidate. Understanding their career path and matching our candidates to a client who will benefit most from their skill sets. The old school rule, which the team at Brewington Exec Group never stood for is “Slap a resume against the wall and hope it sticks” is not our motto. Becoming a client with Brewington Exec Group provides the company with the benefit to become part of the recruitment process every step of the way! Our client portal provides the tools of being able to post jobs directly in our ATS system. Having complete candidate transparency and access to our recruitment team to aid with the hiring process leaves no room for error. Curious how this process works in greater detail? Request a meeting below…

What benefits will job seekers have while searching for jobs on Brewington Exec Group?

  • They will have the ability to search and apply directly to clients’ W2 contracts and permanent positions.
  • Receive emails from the client should the employer seek to move forward on their candidacy.
  • Keep track of their submission through our ATS. (Applicant Tracking System)

Brewington Exec Group