Techinal Support Officer Job – ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.
Techinal Support Officer Job
We are recruiting to fill the position below:
Job Title: Techinal Support Officer Job
Location: Eti – Osa, Lagos
Employment Type: Full Time
Answering client or customer questions about properly using or accessing a product or service
Communicate with clients and customers about their experiences with a product or service.
Coordinating external training as the need arises
Listening to customer or client complaints or concerns and working to resolve their issues
Collect prompt and accurate feedback from customers
Keep records of customer interactions, process customer accounts and file documents.
Providing technical support to customers and clients and advice where necessary
Collaborating with development teams and departments, as well as incorporating user feedback.
Maintaining computer network infrastructure and ensuring network security
Monitoring daily operations, including server hardware, software, and operating systems.
Install technology upgrades, and maintenance.
Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Bachelor’s degree in Information Technology, Computer Science or a related field