Technical Support Analyst

March 24, 2022
20,02 - 27,51

Job Description

Technical Support Analyst – We are seeking a Technical Support Analyst who provides onsite and remote computer hardware and software support at the Carey Business School, Harbor East campus Monday through Friday, other days and times as needed including occasional weekend work and occasional work at the Washington Campus. This position also provides physical setup and support for academic computing resources for classroom technology, audio/visual equipment, applications, products, and services.

Technical Support Analyst

Technical Support Analyst

Specific Duties & Responsibilities:

  • Provide daily reports to IT Manager on current issues.
  • Provide support and troubleshooting for classrooms, and Administrative PCs.
  • Resolve network printer problems.
  • Resolve and troubleshoot workstation, network, and internet access problems.
  • Assist students and faculty on the use of installed software applications.
  • Provide support for Network Servers by resolving user access problems on servers.
  • Provide Technical Support for classes and activities, which include the following: setup classrooms with needed AV and computer; assist students in accessing and setting up e-mail accounts and on use of various applications, which are installed on Harbor East Center computers; set up student and faculty personal computer equipment (mostly laptops) for accessing Harbor East Center network and LCD projectors for presentation purposes.
  • Able to carry loads of 50lbs, including printers and computers, for physical set up.
  • Able to use a 10′ step ladder.

Minimum Qualifications (Mandatory):

  • High School Diploma/GED required.
  • One-year related experience required.
  • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.*
  • JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

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Preferred Qualifications:

  • Bachelor’s Degree preferred.
  • 3 or more years of related experience preferred.

Special Knowledge, Skills & Abilities:

  • Demonstrated knowledge of general A/V installation techniques.
  • Highly knowledgeable about video meeting software (Zoom, WebEx, GoToMeeting).
  • Knowledge of A/V management systems (Crestron, Extron) preferred.
  • Knowledge of computer hardware and peripherals.
  • Working Knowledge of iOS and Android OS.
  • Working knowledge of MS Office 2016 and newer.
  • Working knowledge of Windows Operating Systems, including version 10.
  • Working knowledge of MacOS.
  • Ability to diagnose and troubleshoot technical problems and make repairs.
  • Ability to prioritize and meet deadlines.
  • Ability to exercise independent judgment.
  • Ability to be pro-active in a very busy IT environment.
  • Excellent interpersonal and communication skills.
  • Knowledge of SCCM and MDT programs a plus.
  • Some knowledge of and experience with Windows Server Operating Systems, HP printer repair, and audio equipment setup and configuration.

Physical Requirements:

  • Able to carry loads of 50lbs, including printers and computers, for physical set up.
  • Able to use a 10′ step ladder.

Classified Title: Technical Support Analyst
Role/Level/Range: ATO 37.5/02/OF
Starting Salary Range: $20.02 – $27.51/hr (commensurate with experience)
Employee group: Full Time
Schedule: Mon-Thur-1:30pm-10:00pm, Fri-9:30am-6:00pm
Exempt Status: Non-Exempt
Location: JH at Harbor East
Department name: IT Operations
Personnel area: Carey Business School

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Learn more:

JH at Legg Mason Harbor East – Carey Business School

Johns Hopkins University